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What would you do with an extra $732.00?

We can think of a handful of things we would do with an extra $732.00. Spend it on Marketing, use it to upgrade office equipment, pay down a business loan, or maybe just throw an office party. We are always looking for ways to save on business expenses. $732 may not seem like much but […]

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How can I get more out of my Hospice CAHPS Survey?

As we have spoken with 1000’s of Hospice Agencies across the nation, it is clear that most agencies aren’t getting the most out of their CAHPS Survey. So, what can you do to get more out of your Hospice CAHPS Survey? Here are a couple of things to try. Maximize your response rates. First, you […]

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Oregon Quality Metrics Reporting System and CoreQ Survey

According to the website Oregon.gov: In 2017, the Oregon Legislative Assembly passed House Bill 3359 (codified as ORS 443.446 and 443.447). This new law requires that a uniform quality metrics reporting system be developed to measure and compare performance of residential care facility (RCF) and assisted living facility (ALF) across the state. The governor-appointed Quality Measurement […]

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National Quality Forum Endorses CoreQ Surveys

ServiceTrac is the only satisfaction survey provider offering special CoreQ reporting WASHINGTON, DC – January 17, 2019 – The American Health Care Association and National Center for Assisted Living (AHCA/NCAL) announced that the CoreQ assisted living measures had been endorsed by the National Quality Forum (NQF). These are the only recognized set of assisted living […]

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