National Quality Forum Endorses CoreQ Surveys

senior woman and caring young nurse

ServiceTrac is the only satisfaction survey provider offering special CoreQ reporting

WASHINGTON, DC – January 17, 2019 The American Health Care Association and National Center for Assisted Living (AHCA/NCAL) announced that the CoreQ assisted living measures had been endorsed by the National Quality Forum (NQF). These are the only recognized set of assisted living customer satisfaction measures in the nation.

“As a profession that prides itself on providing person-centered care, assisted living should continue to home in on customer satisfaction,” said NCAL Executive Director Scott Tittle. “This endorsement of CoreQ by NQF will bring consistency between assisted living providers in capturing this important feedback. AHCA/NCAL is incredibly proud to have pushed this measure to the forefront for the benefit and betterment of the entire profession.’”

The CoreQ questions measure the satisfaction of assisted living residents and their loved ones with a 5-point Likert Scale. The surveys measure individual experience with staff, care, and overall satisfaction. Each measure calculates the percentage of individuals who are satisfied, giving an overall score of satisfaction to the assisted living facility.

ServiceTrac assisted AHCA/NCAL in the testing and development of the CoreQ surveys prior to their release and were the selected vendor to be involved in the deployment of CoreQ from its inception.  ServiceTrac is the only satisfaction survey company that offers detailed CoreQ analysis reporting that assists with improving CoreQ scores.

Research suggests that high customer satisfaction is directly linked to quality of care outcomes. In addition, high customer satisfaction data can be used to support participation in preferred provider plans, including Accountable Care Organizations and other organizations that provide health care services in the care continuum. Several States have now required CoreQ participation for Licensed Skilled Nursing Facilities and others are considering such action.

About ServiceTrac

For 20 years, ServiceTrac, has been a leader in providing tools and resources to help Independent Living companies increase occupancy through reducing turnover and increasing referrals.  Having conducted hundreds of thousands of resident and family surveys over the years, we know Senior Living like no one else.

Contact us at or 480-374-7226 for more information on CoreQ measures and how we can help your facility participate in this important satisfaction improvement effort.