Measure what matters most, when it matters most

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Expertise, solutions and technology to serve all types of health care organizations

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Turn data into actionable intelligence

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Welcome to ServiceTrac

For 20 years, ServiceTrac, a division of PracticeMax, has been a leader in providing tools and resources to help healthcare companies increase occupancy through reducing turnover and increasing referrals. Having conducted hundreds of thousands of surveys over the years, we know healthcare like no one else.

Learn more about who we are

Customized solutions for senior care providers

  • 31%

    31% average increase in satisfaction scores for the first year

  • 3.2M

    More than 3.2M completed surveys

Learn More

Customized solutions for senior care providers

  • 31%

    31% average increase in satisfaction scores for the first year

  • 3.2M

    More than 3.2M completed surveys

Learn More

Customized solutions for senior care providers

  • 31%

    31% average increase in satisfaction scores for the first year

  • 3.2M

    More than 3.2M completed surveys

Learn More

Customized solutions for senior care providers

  • 31%

    31% average increase in satisfaction scores for the first year

  • 3.2M

    More than 3.2M completed surveys

Learn More

Customized solutions for senior care providers

  • 31%

    31% average increase in satisfaction scores for the first year

  • 3.2M

    More than 3.2M completed surveys

Learn More

Customized solutions for senior care providers

  • 31%

    31% average increase in satisfaction scores for the first year

  • 3.2M

    More than 3.2M completed surveys

Learn More

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Solutions We Offer

Business and technology solutions that optimize revenue and increase reimbursement

  • Satisfaction Research

    Turn data into actionable intelligence

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  • Marketing/Patient Engagement

    Nurture relationships and increase stakeholder loyalty

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  • Compliance

    Reduce risk, optimize processes and boost reimbursement

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  • Business Intelligence

    Actionable business intelligence fueled by web-based reporting

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  • Online Reputation Management

    Monitor, protect and improve online reputation

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"For the past three years we have engaged ServiceTrac to develop, manage and analyze our resident, family and team member satisfaction surveys. We have found ServiceTrac’s system to be the most efficient and the easiest to use. ServiceTrac has given us a great team each year. They become part of our team and are invested in making each survey run smoothly and efficiently. Where we have new team members due to growth or current members wanting a refresher ServiceTrac provides valuable training seminars for setup, process and follow up."

Lawrence P. Rugar | VP, Corporate Risk Management | Spectrum Retirement

"Genesis HealthCare uses ServiceTrac for all its direct customer satisfaction research – for skilled nursing, assisted living and independent living. ServiceTrac is a leader in incorporating the CoreQ satisfaction questions, an AHCA Quality Initiative, for all SNF and AL survey types. Incorporating new analytic platforms allows users to ask and answer questions with ease and send any graphical display to a pdf for printing. Genesis HealthCare takes this option to full advantage by sharing physician, hospital, payor and ACO information to use in analysis of results. ServiceTrac has been very attentive to our Company’s needs – both in terms of survey content and report displays, and also in adapting effectively to our decentralized organizational structure. Their design team has quickly and effectively integrated feedback to produce a highly user-friendly web-based reporting system. The team has responded quickly to requests for data in a variety of formats and has developed some innovative solutions to help both Center staff and Regional Managers ask and answer important questions about our customers’ experiences. ServiceTrac has helped our Company elevate the importance of customer feedback and make it relevant everyday, not just during a report period. Genesis HealthCare values the partnership with ServiceTrac as it builds a robust platform to collect data and deliver knowledge about our long-term care customers’ experiences."

Mary Tess Crotty | VP, Quality | Genesis HealthCare

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