At ServiceTrac, we understand the challenges of boosting occupancy, reducing turn over, engaging residents and employees to maximize performance. Furthermore, we know that not all senior living and long-term care communities are alike. That’s why we have created a full spectrum suite of solutions to help you better serve your residents, strengthening current relationships and fostering new ones.
PracticeMax purchased ServiceTrac in 2013, a leader in the Senior Living and Long Term Care industries. With two decades of experience providing satisfaction research, training, consulting and coaching to the industry, ServiceTrac has been a long-time staple in the the industry. With new investment and new innovations, the ServiceTrac division of PracticeMax is delivering better solutions than ever before.
Using MaxInsight to provide surveys for residents, family members and employees can give invaluable, priceless feedback about how your facility and faculty are performing. We offer:
Discover actionable, valuable business intelligence with ServiceTrac’s Satisfaction Research services. With reliable benchmarking, flexible survey deployment and actionable reporting, our expectation survey program is specially designed to improve quality of care and help organizations assess and understand what drives key stakeholder satisfaction. We offer solutions that allow you to monitor and track key stakeholder (patient, referring physician and staff) satisfaction levels and feedback. Let us customize a feedback and survey program for your senior living center today!
We proudly offer the most meaningful and user friendly reporting platform in the industry. MaxIntel, our dynamic, easy to use web-based reporting system provides quick access to vital survey feedback. The visual data presentation makes it easy to quickly interpret survey results, see PM or EHR information to help you make better and more informed decisions.