Assisted Living

Experts in for-profit and non-profit facilities

Resident Satisfaction

Are your residents satisfied?  Are they willing to recommend you?

For 27 years,ServiceTrac has been a leader in providing resident and family satisfaction feedback for Skilled Nursing Centers through our ServiceTrac division. The reasons why thousands of Skilled Nursing Centers rely on ServiceTrac to help them improve resident and family satisfaction:

Compare yourself to the competition with robust industry benchmarks

Take advantage of diverse delivery methods, including paper, phone, online, kiosk and multi-lingual

See user-friendly community level reports and powerful corporate reports

Customize the survey questions and the survey process to meet the needs of your residents

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Do the Family members of your residents trust you?  Do they recommend you?

ServiceTrac has conducted family member surveys for hundreds of locations and has a robust database of comparative data. Our expectation scale gets to the heart of what family members expect as well as whether or not they are satisfied.  We have developed advanced hybrid deployment methods allowing for maximum response rates.  You need to know what family members are thinking and we have the tools to help you find out.

Paper and online deployment options collectively provide the best response rates

Personalized communications with family member names and community information

Phone surveys    Ongoing Surveys    Memory Care Surveys    Focus Groups

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Employee Engagement

Is Your Workforce Engaged?

An engaged workforce is a successful workforce. Do you know if your workforce is giving you their best?  Are they satisfied with their work, their management, their environment?  Are you creating a workforce that delights your residents and their family members?

ServiceTrac Employee surveys are designed to get to the root of these and many other questions.  Find out how you are doing and compare your results to other Skilled Nursing Centers.

Employee Survey Types:   Annual Surveys      New Hire Surveys      Exit Surveys     Quarterly Surveys

Flexible Delivery Methods:   Paper      Phone      Email      Kiosk      Tablet      Hybrid

Follow Up:   Action Plans      Focus Groups      Communication Strategies

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  • Satisfaction Research

    Turn data into actionable intelligence

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  • Business Intelligence

    Actionable business intelligence fueled by web-based reporting

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  • Marketing/Customer Engagement

    Nurture relationships and increase stakeholder loyalty

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Trac Insights

Our survey process, Trac Insights, utilizes cutting edge technology and years of experience to deliver surveys in a variety of tested and effective methods. We can deploy surveys via mail, email, kiosk, phone, tablet, text or just about any other deployment method you can imagine.  Our MyOpinionCounts response system ensures the best response rates in the Assisted Living industry.  Let us help create a personalized system to meet your needs.


Survey Admin

Survey Admin is our reporting and data visualization tool that provides quick and easy access to survey results.  Have the ability to see community or corporate level information at the click of a button.  Whether you have one Senior Living community or hundreds, you will have all of the information you need to make good decisions and improve care.

Increase Referrals

Not only are we leaders in understanding your residents’ willingness to recommend, but ServiceTrac is a leader in driving recommendations.  Through communication plans, outreach campaigns and ongoing automation programs we have a system that will increase referrals and maximize your best resources for new business.

“Front Porch has worked with ServiceTRAC on resident, family and employee expectation surveys for about 10 years. They have been very responsive to our requests for information, reports and incite to help our review and understanding of the surveys. I think the questions used are clear and address important areas for residents, families and employees plus we are able to benchmark against other communities.”

Terry | Front Porch

Need help with your Skilled Nursing centers?

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