CAHPS Hospice

Experts in CAHPS Hospice and Palliative Care Surveys

About CAHPS Hospice

The Consumer Assessment of Healthcare Providers and Systems (CAHPS) Hospice Survey was designed to measure and assess the experiences of patients who died while receiving hospice care, as well as the experiences of their informal primary caregivers. The Centers for Medicare & Medicaid Services (CMS) developed the CAHPS Hospice Survey with input from many stakeholders, including other government  agencies, industry stakeholders, consumer groups, and other key individuals and organizations involved in hospice care.

Since the CAHPS Hospice Survey focuses on experiences of care, implementation of the survey supports the following national priorities for improving care: involving patients and families in care and promoting effective communication and coordination.

The standardized 47 question CAHPS Hospice Survey instrument is composed of the following measures: Communication with Family (formerly Hospice Team Communication), Getting Timely Help (formerly Getting Timely Care), Treating Patient with Respect (formerly Treating Family Member with Respect), Emotional and Spiritual Support (formerly Getting Emotional and Religious Support), Help for Pain and Symptoms (formerly Getting Help for Symptoms), Training Family to Care for Patient (formerly Getting Hospice Care Training), Rating of this Hospice, and Willingness to Recommend this Hospice.

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Survey Modes

ServiceTrac offers mail surveys, phone surveys, mixed mode surveys

ServiceTrac allows you to select which survey modality you would prefer to use. We offer all three modalities to allow for an increased response rate.

  • Phone only surveys
  • Mail only surveys
  • Mixed mode surveys



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Our Story

27 Years as a Leader in Serving Senior Care

For 27 years, ServiceTrac, has been a leader in providing tools and resources to help Senior Care companies increase the quality of care through satisfaction measurement and consulting. Having conducted hundreds of thousands of surveys over the years, we know Senior Care like no one else.

ServiceTrac joined the PracticeMax family of companies in 2013.  Since that time we have made a significant investment into our survey tools and technology. With the introduction of Survey Admin, ServiceTrac now offers the most robust reporting platform available in the industry.  Looking back at the rich history of ServiceTrac, we could not be more excited about the future.

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  • Satisfaction Research

    Turn data into actionable intelligence

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  • Business Intelligence

    Actionable business intelligence fueled by web-based reporting

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  • Marketing/Customer Engagement

    Nurture relationships and increase stakeholder loyalty

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Survey Admin

Survey Admin is our reporting and data visualization tool that provides quick and easy access to survey results.  Have the ability to see community or corporate level information at the click of a button.  Whether you have one Senior Care community or hundreds, you will have all of the information you need to make good decisions and improve care.

Trac Insights

Our survey process, Trac Insights, utilizes cutting edge technology and years of experience to deliver surveys in a variety of tested and effective methods. We can deploy surveys via mail, email, kiosk, phone, tablet, text or just about any delivery method you can imagine.

Our MyOpinionCounts response system ensures the best response rates in the Senior Living industry.  Let us help create a personalized system to meet your needs.

Increase Patient Referrals

Not only are we leaders in understanding your patient’ willingness to recommend, but ServiceTrac is a leader in driving recommendations. Through communication plans, outreach campaigns and ongoing automation programs, we have a system that will increase referrals and maximize your best resources for new business.

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Learn more about our programs for Hospice and Palliative Care Agencies

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