Expectation surveys are a useful tool in determining the quality of your senior living facility. However, many facilities and their managers make the mistake of not taking full advantage of the survey results. In order to ensure you get the most out of your expectation survey, it is important to follow up with the results […]
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ServiceTrac Named one of 10 Most Promising Revenue Cycle Management Solution Providers
ServiceTrac was recently named one of the 10 Most Promising Revenue Cycle Management Solution Providers by Healthcare Tech Outlook magazine. A panel of CEOs, CIOs, CMOs, VCs and editorial board helped the magazine recognize 10 revenue cycle management vendors that “showcase extensive business knowledge and innovative strategies combined with talent based across locations.” ServiceTrac […]
5 Ways Expectation Surveys can Benefit your Senior Living Facility
Expectation surveys provided by ServiceTrac are formulated to provide your senior living facility with the most helpful and informational results possible. Different than customer satisfaction surveys, expectation surveys are directly focused on the achievement of customers’ expectations. The relevant feedback gained through expectation surveys can be beneficial to your senior living facility in five central ways: […]
Shocking Ways ServiceTrac makes Coding Easier
As the healthcare industry implements ICD-10 this month it is important to realize the practical effect such a change will have on operations. One of the often overlooked effects of changing to ICD-10 is that superbills will drastically increase in length. Depending on the specialty, they may be up to fifteen pages long due to […]