Category: Satisfaction Research

The Power of Customer Reviews

When people search your community online, how do they see you? Are the reviews negative or positive? Do those handful of negative comments accurately portray your community’s level of care? In many instances, the resident experience is much better than what is portrayed online. Today, your online reputation is one of the most important aspects […]

Read More

What to Include in an Employee’s Onboarding Experience


According to the Harvard Business Review, over one-third of new hires look for a new job within their first six month on the job. This is largely attributed to the perception created throughout their onboarding experience. To help you craft best-in-class employee onboarding experiences we’ve listed 5 research proven steps to include in your new-hire […]

Read More

Employee Onboarding: Does It Matter?

  Life is a full of defining moments. Moments that impact and shape and our development. Onboarding is one of the most defining moments in an employee’s tenure with a company – it truly is a make or break moment.  A 2010 Human Resources study by SHRM Foundation found that 69 percent of employees are more […]

Read More

Key Differences between Expectation and Satisfaction Surveys

Only when you understand your stakeholder’s values and expectations do you truly understand what’s important to them. Expectation research surveys from ServiceTrac do exactly that; these surveys allow business managers to delve deeper into the wants, needs, values, and expectations of their stakeholders. Expectation surveys can help these business managers to accurately pin point what […]

Read More