Assisted Living
Experts in for-profit and non-profit facilities
Resident Satisfaction
Are your residents satisfied? Are they willing to recommend you?
For 27 years,ServiceTrac has been a leader in providing resident and family satisfaction feedback for Skilled Nursing Centers through our ServiceTrac division. The reasons why thousands of Skilled Nursing Centers rely on ServiceTrac to help them improve resident and family satisfaction:
Compare yourself to the competition with robust industry benchmarks
Take advantage of diverse delivery methods, including paper, phone, online, kiosk and multi-lingual
See user-friendly community level reports and powerful corporate reports
Customize the survey questions and the survey process to meet the needs of your residents
Family
Do the Family members of your residents trust you? Do they recommend you?
ServiceTrac has conducted family member surveys for hundreds of locations and has a robust database of comparative data. Our expectation scale gets to the heart of what family members expect as well as whether or not they are satisfied. We have developed advanced hybrid deployment methods allowing for maximum response rates. You need to know what family members are thinking and we have the tools to help you find out.
Paper and online deployment options collectively provide the best response rates
Personalized communications with family member names and community information
Phone surveys Ongoing Surveys Memory Care Surveys Focus Groups
Employee Engagement
Is Your Workforce Engaged?
An engaged workforce is a successful workforce. Do you know if your workforce is giving you their best? Are they satisfied with their work, their management, their environment? Are you creating a workforce that delights your residents and their family members?
ServiceTrac Employee surveys are designed to get to the root of these and many other questions. Find out how you are doing and compare your results to other Skilled Nursing Centers.
Employee Survey Types: Annual Surveys New Hire Surveys Exit Surveys Quarterly Surveys
Flexible Delivery Methods: Paper Phone Email Kiosk Tablet Hybrid
Follow Up: Action Plans Focus Groups Communication Strategies
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Satisfaction Research
Turn data into actionable intelligence
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Business Intelligence
Actionable business intelligence fueled by web-based reporting
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Marketing/Customer Engagement
Nurture relationships and increase stakeholder loyalty
Trac Insights
Our survey process, Trac Insights, utilizes cutting edge technology and years of experience to deliver surveys in a variety of tested and effective methods. We can deploy surveys via mail, email, kiosk, phone, tablet, text or just about any other deployment method you can imagine. Our MyOpinionCounts response system ensures the best response rates in the Assisted Living industry. Let us help create a personalized system to meet your needs.
Survey Admin
Survey Admin is our reporting and data visualization tool that provides quick and easy access to survey results. Have the ability to see community or corporate level information at the click of a button. Whether you have one Senior Living community or hundreds, you will have all of the information you need to make good decisions and improve care.
Increase Referrals
Not only are we leaders in understanding your residents’ willingness to recommend, but ServiceTrac is a leader in driving recommendations. Through communication plans, outreach campaigns and ongoing automation programs we have a system that will increase referrals and maximize your best resources for new business.
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