Independent Living
Serving Independent Living Facilities for over 19 years
Employee Engagement
Is Your Workforce Engaged?
An engaged workforce is a successful workforce. Do you know if your workforce is giving you their best? Are they satisfied with their work, their management, their environment? Are you creating a workforce that delights your residents and their family members?
ServiceTrac Employee Surveys are designed to get to the root of these and many other questions. Find out how your company is doing and compare your results to other senior living companies.
Employee Survey Types: Annual Surveys New Hire Surveys Exit Surveys Quarterly Surveys
Flexible Delivery Methods: Paper Phone Email Kiosk Tablet Hybrid
Follow Up: Action Plans Focus Groups Communication Strategies
Resident Satisfaction
Are your residents satisfied? Are they willing to recommend you?
For 20 years ServiceTrac has been a leader in providing resident satisfaction feedback for Independent Living centers through our ServiceTrac division. See why thousands of communities rely on ServiceTrac to help them improve satisfaction.
Compare yourself to the competition with robust industry benchmarks
Take advantage of diverse delivery methods (Paper, Phone, Online, Kiosk, multi-lingual)
See user friendly community level reports and powerful corporate reports
Customize the survey questions and the survey process to meet the needs of your residents
Our Story
27 Years as a Leader in Serving Senior Care Communities
For 27 years, ServiceTrac, has been a leader in providing tools and resources to help Independent Living companies increase occupancy through reducing turnover and increasing referrals. Having conducted hundreds of thousands of resident surveys over the years, we know Independent Living residents like no one else.
ServiceTrac joined the family of companies in 2013. Since that time we have made a significant investment into our survey tools and technology. With the introduction of Survey Admin, ServiceTrac now offers the most robust reporting platform available in the industry. Looking back at the rich history of ServiceTrac, we could not be more excited about the future.
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Satisfaction Research
Turn data into actionable intelligence
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Business Intelligence
Actionable business intelligence fueled by web-based reporting
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Marketing/Customer Engagement
Nurture relationships and increase stakeholder loyalty
TracIntel
TracIntel is our reporting and data visualization tool that provides quick and easy access to survey results. Have the ability to see community or corporate level information at the click of a button. Whether you have one Senior Care community or hundreds, you will have all of the information you need to make good decisions and improve care.
Trac Insights
Our survey process, Trac Insights, utilizes cutting edge technology and years of experience to deliver surveys in a variety of tested and effective methods. We can deploy surveys via mail, email, kiosk, phone, tablet, text or just about any delivery method you can imagine.
Our MyOpinionCounts response system ensures the best response rates in the Senior Living industry. Let us help create a personalized system to meet your needs.
Increase Resident Referrals
Not only are we leaders in understanding your residents’ willingness to recommend, but ServiceTrac is a leader in driving recommendations. Through communication plans, outreach campaigns and ongoing automation programs, we have a system that will increase referrals and maximize your best resources for new business.
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