Home Health Care CAHPS Survey

Experts in HHCAHPS Surveys


The Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Home Health Care Survey, hereafter referred to as the “Home Health Care CAHPS Survey” is designed to measure the experiences of people receiving home health care from Medicare-certified home health care agencies. The survey is designed to meet the following three broad goals:

To produce comparable data on the patient’s perspective that allows objective and meaningful comparisons between home health agencies on domains that are important to consumers.
Public reporting of survey results will create incentives for agencies to improve their quality of care.
Public reporting will enhance public accountability in health care by increasing the transparency of the quality of care provided in return for public investment.



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Survey Modes

ServiceTrac offers mail surveys, phone surveys, mixed mode surveys

ServiceTrac allows you to select which survey modality you would prefer to use. We offer all three modalities to allow for an increased response rate.

  • Phone only surveys
  • Mail only surveys
  • Mixed mode surveys



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Our Story

27 Years as a Leader in Serving Senior Care

For 27 years, ServiceTrac, a division of PracticeMax, has been a leader in providing tools and resources to help Senior Care companies increase the quality of care through satisfaction measurement and consulting. Having conducted hundreds of thousands of surveys over the years, we know Senior Care like no one else.

ServiceTrac joined the PracticeMax family of companies in 2013.  Since that time we have made a significant investment into our survey tools and technology. With the introduction of MaxIntel, ServiceTrac now offers the most robust reporting platform available in the industry.  Looking back at the rich history of ServiceTrac, we could not be more excited about the future.

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  • Satisfaction Research

    Turn data into actionable intelligence

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  • Business Intelligence

    Actionable business intelligence fueled by web-based reporting

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  • Marketing/Customer Engagement

    Nurture relationships and increase stakeholder loyalty

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MaxIntel is our reporting and data visualization tool that provides quick and easy access to survey results.  Have the ability to see community or corporate level information at the click of a button.  Whether you have one Senior Care community or hundreds, you will have all of the information you need to make good decisions and improve care.


Our survey process, MaxInsight, utilizes cutting edge technology and years of experience to deliver surveys in a variety of tested and effective methods. We can deploy surveys via mail, email, kiosk, phone, tablet, text or just about any delivery method you can imagine.

Our MyOpinionCounts response system ensures the best response rates in the Senior Living industry.  Let us help create a personalized system to meet your needs.

Increase Patient Referrals

Not only are we leaders in understanding your patient’ willingness to recommend, but ServiceTrac is a leader in driving recommendations. Through communication plans, outreach campaigns and ongoing automation programs, we have a system that will increase referrals and maximize your best resources for new business.

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Learn more about our programs for Home Health Care Agencies

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