Mystery Shopping & Performance Evaluation
With 15 years experience we know that Mystery Shopping can be very instrumental in helping your company set and maintain excellent standards in customer service, sales presentation and follow up, employee morale, training effectiveness and in obtaining competitor information. A mystery shopper audit can provide a look at your community and employees from a different view point. Today's customer expects quality in both service and product. Knowing what your customers think of your operation is extremely valuable, especially when compared to the cost of getting a qualified prospect into your community.
ServiceTrac customizes telephone, in-person and video shops to your needs and objectives. We send our independent shoppers to pose as potential customers of your business. Our experienced shoppers analyze your sales force's performance, comparing them to the industries best practices.
Inspecting how your employees interact with your customers can be one of the best things you ever do for your company. Mystery shopping will give you the ability to reward, motivate and train your employees more effectively than ever before. Let’s face it, you can't always be there and frankly it is very difficult to give an objective opinion of your employee’s performance. Not only is the critique and evaluation more accurate but your employees will accept a review from a third party with less hesitation.
Our trained shoppers can go in, assess what’s happening and report back on their observations.
We want to provide you the analysis you need to make smart decisions. Engaging in a mystery shop can deliver new insights into key performance criteria and with a recording of customer interactions available online 24/7 you are empowered to effectively coach, analyze and improve employee performance.
We encourage you to let us help you design and execute a customized mystery shopping campaign to take your company to the next level in excellence. Contact us today to get started!!
In-Person Shops
In-Person Shops are conducted by our professionally trained shoppers drawn from a pool of your actual customer base. These shops can be recorded or non-recorded and the review of them can be done online 24/7. All of our In-Person Shops can be scheduled to fit your needs and are available all over the country.
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Telephone Shops
Telephone Shops provide the perfect tool to evaluate all over-the-phone sales, customer service, and marketing efforts. It includes all the same benefits as the In-Person Mystery Shop with the added flexibility of over-the-phone performance evaluation. This option is also a very cost effective way to gain valuable insight to your company's interaction with customers.
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Video Shops
In a Video Shop we send our professionally trained shoppers equipped with a micro video camera capable of recording footage of everything the shopper sees during the visit. With this type of technology you are not only able to review the verbal communication during the visit but also your salesperson's body language and mannerisms.
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Contact us today to find out more about our Mystery Shopping Services.1.800.951.6606
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